Is it safe to shop online at LoverInTheBox.com?
At LoverInTheBox.com, we guarantee your privacy and on-line shopping safety. We are secured by a Geotrust Premium SSL certificate to ensure that your personal information is encrypted and secure when you communicate with IntimateGadgets.com. We do not store any credit card information. All billing information is processed by PayPal.com, an online bank owned by eBay considered trustworthy today. PayPal is secured by multiple industrial security technologies including solutions from VeriSign. We occasionally send out email promotions and newsletters to our customers. These e-mail are sent very sparingly (approximately 1 per month). You can opt-in and opt-out at any time.How long the shipping will take?
- Super saving shipping generally takes 7 to 15 business days for the world wide.
- Stardard Shipping(EMS) takes about 3 to 7 business days for most countries (including the US). Please note that processing and packaging time still apply (see the processing schedule below). Countries that we can currently ship EMS packages to: Australia, Austria, Belgium, Cambodia, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Indonesia, Ireland, Italy, Japan, Luxembourg, Macau, Malaysia, Malta, Mongolia, New Zealand, North Korea, Norway, Papua New Guinea, Philippines, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, U.K., U.S.A, and Vietnam. If your country is not listed, please contact us by e-mail to request for a custom EMS quotation.
Does LoverInTheBox.com handle International orders?
Yes, we ship worldwide at no additional charge.
How are Tax and Customs duties handled?
Because IG sends products from Hong Kong (a free port), there is no sales tax or duties imposed by the Hong Kong government. Customers do not have to pay any sales tax or export duties when they purchase from IG. Statistically, well less than 1% percentage of all IG orders have ever got opened by the Customs in customers' countries. If the package is checked by their country's customs office when the item arrives in their country, however, customers are responsible for import duties, tariffs, and taxes. Although the chance of packages being Customs assessed is small, IG strongly encourages all customers to check with their local Customs office for any potential import taxes, duties, and tariffs. In addition, some products may require special licenses or permits to import (such as high powered lasers). IG is not responsible for products being confiscated by the Customs in customers' countries.
